Shipping & Returns
1. PRICE AND PAYMENT
The price of the products will be the one stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all prices on the site are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.
We will not be obliged to supply the product(s) to you at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as the incorrect price.
The prices on the website include VAT and shipping costs. Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.
The first exchange in a normal period is always free, the second shipment will be the responsibility of the customer. In sales period Changes will always be the responsibility of the client.
Once you have made your purchases, all the items you wish to purchase will have been added to your basket and the next step will be to process the order and make payment. To do it:
- Click the “Shopping Cart” button at the top of the page.
- Click on the “View Cart” button.
- Click on the “Process Order” button.
- Fill in or check the contact information, your order details, the address to which you want the order to be sent and the address to which the invoice will need to be sent.
- Enter your credit card details.
- Click “Authorize Payment”
You can make payment by bank transfer or PayPal. If your payment method is Paypal, the charge will be made at the time we confirm the order.
SECURE PAYMENT
All electronic transactions for the payment of our products with credit and/or debit cards are carried out through Banco de Sabadell. All Banco de Sabadell virtual POS terminals are approved for the secure electronic commerce (CES) protocols of the card systems. Additionally, the payment gateway is configured with velocity security limitations, checks and fraud screening rules.
More information about payment through Paypal can be found at https://www.paypal.com/es/webapps/mpp/paypal-safety-and-security.
2. SHIPPING CONFIRMATION
Once the order and payment corresponding to it have been placed, you will receive an email acknowledging receipt of your order (“Order Confirmation”). Please note that this does not mean that your order
has been accepted since your order constitutes an offer that you make to us to purchase one or more products.
No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account or you have already paid the amount, said amounts will be refunded in full.
All orders are subject to our acceptance, acceptance which will be confirmed through an email indicating that your shipment has already been processed (“Shipping Confirmation”).
The contract for the purchase of one or more products between Alfaro1926 and you will only be formalized when we send you said Shipping Confirmation. Only those products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm their shipment to you in a separate Shipping Confirmation.
3. SHIPPING and DELIVERY
Once the purchase is made and shipping confirmed, we will proceed to ship it according to the delivery information you have provided to us.
The delivery date of your order will be indicated in the “Shipping Confirmation” document that we will send to the email address provided by you. From Alfaro1926 we will try to send your order before the indicated delivery date. If no date appears on the Shipping Confirmation document, delivery will be made within a period of 3 to 5 business days for orders within the peninsula. Shipments to the Canary Islands, Ceuta and Melilla will be received within 3 to 10 days.
The delay may be due to the following reasons:
- Product customization;
- Specialized articles;
- Unforeseen circumstances; either
- Delivery area;
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the product(s) have been “delivered” at the time of signing for receipt of the same at the agreed delivery address.
4. IMPOSSIBILITY OF DELIVERY
If it is impossible for us to make delivery after two attempts, we will try to find a safe place to leave the package. We will leave you a note explaining where your package is and how to pick it up.
Please, if you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.
5. TRANSFER OF RISK AND OWNERSHIP
The risks of the Products will be your responsibility from the moment of their delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges if any, or upon delivery (as defined in clause 8) , if this took place at a later time.
6. RETURN OF PRODUCTS
Returns can be made in our Alfaro1926 stores or by requesting the courier service, which will only be possible if the item is not on sale and only in the Peninsula. The easiest way to return an item is to any of our Alfaro1926 stores. (c/ Goya 5, c/ Serrano, 20).
If you decide to return it using our courier service, please contact us through Customer Service at info@alfaro1926.com or by phone at 914126687/620542562/610301756. Once all the information has been verified, we will send a carrier to collect your package within the next 24 hours (whenever possible). To arrange the collection, the transport company will contact you. If for any reason you are not happy with the date they propose, contact them to change it.
Remember that the garments must be in perfect condition and with their corresponding labels.
Alfaro1926.com reserves the right to reject returns communicated or sent after the established deadline or of garments that are not in the same conditions in which they were sent. Returns will only be accepted for purchases made through the Alfaro1926.com page.
7. PERIOD TO MAKE A RETURN
Returns can be made within 14 days from the date of confirmation that you have received the order.
8. EXPENSES FOR MAKING A RETURN
The first return at Alfaro1926.com is always free, from the second onwards the expense will be borne by the customer. During the Sales period, the return will always be the responsibility of the customer.
9. REFUND OF AMOUNTS PAID BY THE CUSTOMER IN CASE OF RETURN
Once the return is approved, you will receive the amount in the same way you made the purchase. Refunds will only be made if it has been an online purchase.
10. PERIOD TO RECEIVE THE RETURN AMOUNT
After approving the return (the items must be in perfect condition and have the interior labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Refunds will only be made if it has been an online purchase.
11. WHAT HAPPENS IN CASE OF INCORRECT RETURN AMOUNT
If the amount received in case of return is incorrect, contact us through info@alfaro1926.com and we will solve the problem as soon as possible.
We reserve the right to withdraw any Product from this website at any time and/or to remove or modify any material or content thereof. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation. And we reserve the right to do so at any time, in our sole discretion.
We will not be liable to you or any third party for removing any product from this website, regardless of whether such product has been sold or not.