Terms and Conditions
ACCEPTANCE OF THE GENERAL CONDITIONS
Welcome to the alfaro1926.com website (hereinafter “alfaro1926” or “website”). The use and purchase of products on the alfaro1926.es page presupposes reading, knowledge and acceptance of these General Conditions of use and contracting (hereinafter Conditions) and all the documents mentioned therein prior to the beginning of the hiring process and the same is governed by them.
The consumer, (hereinafter “You”), is informed of these General Conditions of use and contracting, which have been known to you previously at the beginning of the contracting procedure. By “clicking” on the button “I have read and accept the General Conditions” you accept them completely and without any reservation, these General Conditions, our Cookies and Privacy Policy as well as any other particular conditions that may exist. You agree to be bound by these Conditions and our Data Protection Policies. For this reason, if you do not agree with the Conditions and Data Protection Policies, you should not use this website or the services it offers.
Any question or clarification related to these Conditions or the Data Protection Policies can be sent through the means provided on our website at Customer Service.
THE COMPANY
The Alfaro1926.com website belongs to MERPATRA SL with CIF no. B82167511 and registered office at 28001 Madrid at Calle Goya no. Registration number M-225253.
VISITS AND USE OF OUR WEBSITE
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy. By using this website, you have previously consented to the processing of said information and data, and you declare that all the information or data you provide us is true and corresponds to reality.
Likewise, when placing an order through this website you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
By using this website and/or placing orders through it you agree to:
– use this website only to make legally valid queries or orders; Do not place any false or fraudulent orders. If the company reasonably considers that an order of this nature has been made, we will proceed to cancel it and inform the competent authorities.
– provide us with your email address, postal address and/or other contact information in a truthful and operational manner. Likewise, you agree that we may use said information to contact you if necessary.
– Provide complete and truthful information. Otherwise we cannot ensure that your order can be processed.
OUR PRODUCTS
All orders for the products offered on our website are subject to their availability. For this reason, if there are difficulties in being able to supply the requested product or it is not in stock, we will inform you to offer you alternatives. If the proposed alternatives do not satisfy you and you do not wish to modify your order in this sense, we will refund any amount you may have paid.
Alfaro 1926 reserves the right to modify or withdraw any information, product or material offered on the website. Alfaro 1926 will do its best to process the orders placed at all times. However, exceptional causes may force us to reject the processing of an order after having sent the “Order Confirmation”.
We will not be liable to you or any third party for removing any product from this website, regardless of whether such product has been sold or not.
PRICE OF OUR PRODUCTS
The price of the products will be the one stipulated at all times on our website, except in the case of obvious error. At Alfaro 1928 we try to ensure that the prices of the products we offer on our website are correct. If an error occurs in the price of an item that you have ordered, we will contact you to try to resolve it prior to the Shipping Confirmation from us. We will give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.
We will not be obliged to supply the product(s) to you at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as the incorrect price.
Product prices may change at any time but such changes will not affect orders for which an Order Confirmation has been made by us.
The prices of the items offered on our website include VAT. Shipping costs for products purchased by you are not included in the initial price. If there are any, they will be added to the order breakdown once the products have been selected.
VALUE ADDED TAX
The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
For orders sent to the Canary Islands, Ceuta and Melilla, they will be invoiced without VAT and it will be the buyer who has to declare the corresponding tax at the corresponding customs.
According to article 68 of Law 37/1992, of December 28, on Value Added Tax, VAT billing is based on the delivery address of the items. For deliveries within the European Union, the Intra-Community CIF must be communicated to avoid paying Spanish VAT. In the case of deliveries outside the European Economic Community, VAT will be invoiced without.
TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be your responsibility from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, if any.
PAY
Once you have made your purchases, all the items you wish to purchase will have been added to your basket and the next step will be to process the order and make payment. To do it:
- Click the “Shopping Cart” button at the top of the page.
- Click on the “View Cart” button.
- Click on the “Process Order” button.
- Fill in or check the contact information, your order details, the address to which you want the order to be sent and the address to which the invoice will need to be sent.
- Enter your credit card details.
- Click “Authorize Payment”
You can also make payment by bank transfer or PayPal. If your payment method is Paypal, the charge will be made when we confirm the order.
SECURE PAYMENT
All electronic transactions for the payment of our products with credit and/or debit cards are carried out through Banco de Sabadell. All Banco de Sabadell virtual POS terminals are approved for the secure electronic commerce (CES) protocols of the card systems. Additionally, the payment gateway is configured with velocity security limitations, checks and fraud screening rules.
More information about payment through Paypal can be found at https://www.paypal.com/es/webapps/mpp/paypal-safety-and-security
SHIPPING CONFIRMATION
Once the order and payment corresponding to it have been placed, you will receive an email acknowledging receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted as your order constitutes an offer by you to us to purchase one or more products.
All orders are subject to our acceptance, acceptance which will be confirmed through an email indicating that your shipment has already been processed (“Shipping Confirmation”).
The contract for the purchase of one or more products between Alfaro1926 and you will only be formalized when we send you said Shipping Confirmation. Only those products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm their shipment to you in a separate Shipping Confirmation.
No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account or you have already paid the amount, said amounts will be refunded in full.
SHIPPING and DELIVERY
Once the purchase is made and shipping confirmed, we will proceed to ship it according to the delivery information you have provided to us.
The delivery date of your order will be indicated in the “Shipping Confirmation” document that we will send to the email address provided by you. From Alfaro1926 we will try to send your order before the indicated delivery date. If no date appears on the Shipping Confirmation document, delivery will be made within a period between 24 and 72 for orders within the peninsula. Shipments to the Canary Islands, Ceuta and Melilla will be received within 3 to 10 days.
If a delay occurs it may be due to one of the following reasons:
- Product customization;
- Specialized articles;
- Unforeseen circumstances; either
- Delivery area;
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the product(s) have been “delivered” at the time of signing for receipt of the same at the agreed delivery address.
IMPOSSIBILITY OF DELIVERY
If it is impossible for us to make delivery after two attempts, we will try to find a safe place to leave the package. We will leave you a note explaining where your package is and how to pick it up.
Please, if you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.
TRANSFER OF RISK AND OWNERSHIP
The risks of the Products will be your responsibility from the moment of their delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges if any, or upon delivery (as defined in clause 8) , if this took place at a later time.
RETURN OF PRODUCTS
Returns can be made in our Alfaro1926 stores or by requesting the courier service. The easiest way to return an item is at any of our Alfaro1926 stores: Calle Goya 7, Calle Goya 6-8 (ground floor), Calle Núñez de Balboa 28 in Madrid.
If you decide to return it using our courier service, contact us through Customer Service via email info@alfaro1926.com or by phone through the following numbers: 914126687/620542562/610301756. Once all the information has been verified, we will send a carrier to collect your package within the next 24 hours (whenever possible). To arrange the collection, the transport company will contact you. If for any reason you are not happy with the date they propose, contact them to change it.
Remember that the garments must be in perfect condition and with their corresponding labels.
Alfaro1926.com reserves the right to reject returns communicated or sent after the established deadline or of garments that are not in the same conditions in which they were sent. Returns will only be accepted for purchases made through the Alfaro1926.com page.
PERIOD TO MAKE A RETURN
Returns can be made within 14 days from the date of confirmation that you have received the order.
EXPENSES FOR MAKING A RETURN
The first return at Alfaro1926.com is always free. From the second the expense will be borne by the client. Furthermore, during the Sales period, the return will always be the responsibility of the customer.
REFUND OF AMOUNTS PAID BY THE CUSTOMER IN CASE OF RETURN
Once the return is approved, you will receive the amount in the same way you made the purchase. Refunds will only be made if it has been an online purchase.
DEADLINE TO RECEIVE THE RETURN AMOUNT
After approving the return (the items must be in perfect condition and have the interior labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Refunds will only be made if it has been an online purchase.
WHAT HAPPENS IN CASE OF INCORRECT RETURN AMOUNT
If the amount received in case of return is incorrect, contact us through info@alfaro1926.com and we will solve the problem as soon as possible.
RETURNS DUE TO LACK OF CONFORMITY OF THE PRODUCT WITH THE CONTRACT
You as a consumer have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. You should only communicate this intention through an email to customer service: info@alfaro1926.com.
This email must include who it is addressed to: Customer service indicating the Subject: lack of conformity of the product as well as the customer's data and identification of the sale made with reference to the invoice number.
In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the Contract, you must contact us as soon as possible through our customer service indicating the product details as well. such as the damage you suffer, either through our email, info@alfaro1926.com or by calling the numbers 914126687/620542562/610301756 where we will tell you how to proceed.
You can return the product by delivering it to your home to a courier that we will send.
We will proceed to carefully examine the returned product and will inform you by e-mail, within a reasonable period, whether it can be replaced with an item of the same nature and characteristics. If the replacement is not possible, the amount will be refunded.
The replacement of the item or, failing that, the refund of the amount will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the non-conforming item must be replaced or in Failure to do so will result in the refund of the price. The return will always be made in the same way in which you made your purchase.
The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the shipping costs incurred to deliver the item if any.
Unless proven otherwise, it will be understood that the products comply with the contract as long as they meet the following requirements:
– They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
– Are suitable for the uses to which products of the same type are ordinarily intended.
– They present the usual quality and performance of a product of the same type that the consumer and user can fundamentally expect, taking into account the nature of the product.
PRODUCT WARRANTY
The contractual warranty is two years in accordance with applicable legislation.
For any clarification, incident or claim you can contact Alfaro1926 Customer Service.
LIABILITY AND WAIVER OF LIABILITY
Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.
Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:
- In the event of death or personal injury caused by our negligence;
- In case of fraud or fraudulent misrepresentation; either
- In any matter where it would be illegal or unlawful for us to exclude or limit our liability.
Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Conditions, we will not accept any liability for the following losses, regardless of their origin: loss of income or sales; loss of business; loss of profits or loss of contracts, loss of anticipated savings; data loss; and loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it. All product descriptions, information and materials appearing on this website are provided as truth and without express or implied warranties regarding them. To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded against consumers and users. The provisions of this clause will not affect your legal rights as a consumer and user, nor your right to withdraw from the Contract.
OBLIGATIONS DERIVED FROM THE CONTRACT.
The contract between Alfaro1926 and you for the provision of the agreed service is binding on both parties. It therefore binds Alfaro1926 as well as our respective successors, assigns or assigns. You may not transmit, assign, encumber or otherwise
way transfer the contract or any of the rights or obligations derived from it in your favor without having obtained our prior written consent. Alfaro1926 may transmit, assign, encumber, subcontract or transfer the contract or any of the rights or obligations derived from it at any time during the term of the contract.
Such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you have as a consumer recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and tacit, that may have been granted to you.
Alfaro1926 will not be responsible for non-compliance or delays in the fulfillment of any of the obligations derived from the contract whose cause is due to events that are beyond our reasonable control. Causes of force majeure will include, among others, the following:
- Strikes, lockouts or other industrial action
– Civil commotion, riot, invasion, terrorist attack or threat, war or threat of war
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster
- Inability to use public or private telecommunication systems
– Acts, decrees, legislation, regulations or restrictions of any government or public authority
– Strike, failures or accidents in maritime or river transport, postal or any other type of transport.
Our obligations derived from the contracts will be suspended during the period in which the cause of force majeure continues. There will be an extension of the term to comply with said obligations for a period equal to the duration of the cause of force majeure. Alfaro1926 will use all means at its disposal to end the cause of force majeure or to find a solution that allows us to comply with the obligations arising from the contract.
The lack of requirement on our part to comply with the obligations assumed by you will not imply any waiver or limitation in relation to the rights or actions derived from the contract or these Conditions between Alfaro1926 and you, nor will it exonerate you from complying with such obligations.
No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the contract or the Conditions. It will not take effect, therefore, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing.
These Conditions as well as any document expressly referred to in them constitute the entire agreement between you and Alfaro1926 in relation to the subject of the contract and replace any other pact, agreement or previous promise agreed between you and us verbally or in writing. . Neither Alfaro1926 nor you will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract and the only action available to the other party will be for breach of contract in accordance with the provisions of these Conditions.
If any of these conditions or any provision of the contract are declared null and void by a final resolution by a competent authority, the remaining terms and conditions will remain in force without being affected by the partial declaration of nullity.
INTELLECTUAL PROPERTY
All the information that appears on the Alfaro1926 page and the intellectual property rights over the materials or contents of the website correspond at all times to us or to those who have granted us a license for its use. You may always use said material with our authorization or that of those who have granted us a license for its use. However, you can use this website and its content to place your orders or collect information from it to provide us with your data.
VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must make appropriate use of our website at all times. You must not intentionally introduce viruses, worms, trojans or any other technologically harmful programs. Nor will you try to gain unauthorized access to the website, the server on which it is hosted or any computer or server related to Alfaro1926. You further agree not to attack this page through denial of service or distributed service.
Failure to comply with this clause could lead to the commission of infractions classified by the applicable legislation. We will inform the competent authorities of irregular actions or actions that damage our website and service. Likewise, you will be denied access to our website and its services in the event of non-compliance with this clause.
In any case, we will not be responsible for any data or losses that may result from a denial of service attack, virus or any other technologically harmful or damaging program that may affect your computer, equipment or device as a result of using this website. , downloading its contents or to which it redirects.
Likewise, we are not responsible for any data or losses arising from the use of links to other websites or third-party materials contained on our website. These links or content are provided for information purposes and we have no control over the contents of said pages and their materials.
COMMUNICATIONS
You agree that communications between Alfaro1926 and you will be conducted to the greatest extent electronically.
It will therefore be understood that notifications have been made correctly when they are carried out at the postal or electronic address that you have provided to us. In the same way, it will be understood that it has been received if the email has been sent by us to the address that you provided us and has not been returned. And in the case in which the communication is made to the postal address by ordinary or certified letter when it has not been returned to us.
REVIEW OF CONDITIONS
Alfaro 1926 reserves the right to review and/or modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time the order is placed, unless by law or decision of competent bodies we must make retroactive changes to said policies, purchase conditions or privacy policies.
APPLICABLE LEGISLATION AND JURISDICTION
The use of our website as well as the purchase contracts entered into therein will be governed by Spanish legislation.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
It also makes available the following link to access the European platform for extrajudicial online dispute resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng =ES
CLAIMS
Alfaro1926 will make claim forms available to you. In the event that you need to use them, you can send a request to the email address info@alfaro1926.com
Once the complaint is received, Alfaro1926 will provide an identification code or written proof on paper or durable support so that you have proof of your claim or complaint.
COMMENTS AND SUGGESTIONS
Your comments and suggestions will be welcomed. We ask you to send them to us through our contact form.
These conditions of use and contract were drawn up in November 2017.
ALFARO1926 has been a beneficiary of the European Regional Development Fund whose objective is to improve the competitiveness of SMEs and thanks to which it has launched an International Digital Marketing Plan with the aim of improving its online positioning in foreign markets during the year [year of operation ]. For this, it has had the support of the XPANDE DIGITAL Program of the Chamber of Commerce of [name of the Chamber]. “A way of making Europe”
